Start Date: 1 Sep, 2024
End Date : 5 Sep, 2024
Duration : 5 Days
Overall Description:
This course is designed for those who feel that they need to improve their communication skills, to be able to communicate more effectively and more easily with the people they deal with at work and outside work.
Course Objectives:
- Recognize and manage differences between technical and nontechnical professionals
- Deliver clear messages to non-technical professionals
- Apply verbal and nonverbal techniques to build shared understanding
- Strategically apply a communication system to enhance relationships and achieve performance goals
- Develop active listening skills that promote better work relationships
- Get your points across in diverse communication contexts
- Use influencing skills to complete projects faster and grow your reputation
- Be able to productively manage conflict
Course Outline (Content):
Identifying Differences Between Technical and Nontechnical Professionals
- Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
- Understanding the impact of generational characteristics on communication within and outside of technical areas
- Analyzing your own work situation based on communication needs and expectations
Interpersonal Strategies
- Distinguishing communication style preferences to better understand and influence others
- Determining your personal communication styles
- Identifying the strengths and limitations of your profile
- Describing how to more effectively work with other styles
Strategically Applying a Communication System to Enhance Relationships
- Differentiating between verbal and nonverbal communications
- Assessing your own nonverbal traits and developing an improvement plan
- Identifying criteria for establishing trust and building credibility
- Using a communication model to conduct more effective conversations
Developing Active Listening Skills to Promote Better Work Relationships
- Recognizing the role of listening in effective communications
- Knowing when and how to acknowledge emotions and ideas
- Applying effective listening techniques to own work situations
Communication Strategies to Help You Achieve Goals
- Determining when to use open and closed-ended questions
- Demonstrating and applying the effective use of informing, directing and criticizing
Productively Managing Conflict
- Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
- Developing an action plan to apply these techniques to your own work situations
Who Should Attend?
All technical and professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.
Course Methodology:
We utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course will be conducted as a highly interactive workshop session. A variety of training methodologies will be used Before and during the course whenever applicable. Some of these methods are gamification, online pre-post test, role plays, self-assessment instruments, group exercises & case studies.
